FAQ

HELP CENTER

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HOW LONG BEFORE I RECEIVE MY ORDER?

Shipping:

Q:  is shipping free?
A: 
yes regular shipping is free, there is an option to ship with express which cost extra.

Q: How long before I receive my order?
A:
 All orders are fulfilled within 3-5 business days. Depending on the shipping option selected at checkout, this will determine the estimated delivery date.Most Countries Receive In 10-20 Days Please refer to the tracking number provided to get an exact estimate on the delivery time.

Q: Do you ship internationally?
A: Yes, we ship worldwide to every country on earth!

Order Processing

Q: What payment methods are accepted?
A: 
we currently accept only paypal but if you want to pay with credit card you can do that with paypal

Q: Is my personal information safe?
A:
 we do not share customer information with any 3rd parties. The only information we use is your email address and shipping address to ship your order and contact you if necessary. Payment information is never stored on our website.

Q: What is your return policy?
A: 
Our policy lasts 60 days from the delivery date. If 14 days have gone by since the delivery of your purchase, unfortunately we cannot offer you a refund or exchange. For more information

How to Cancel An Order?

Cancel Your Order Before Payment

If the order has not been completed, we will not process the order and pay for any cost, the order is invalid. 
 

Cancel Your Order in 24hours After Payment

If you have placed the order on our website, but you want to cancel your order, please contact us within 24 hours from placing the order on our website. And then, we will help you to cancel your order and full refund to you. Meanwhile, we will not charge any cost for this. 
 

Cancel Your Order before Shipping.

we process your order after 24 hours from placing the order on our website, and make the costume. However, if you need to want to cancel the order at this time, we can meet your requirements. But, we will charge 1/3 cost of costume, and we will refund you 2/3 cost of costume and shipping cost, under the principle of fair and just. 
 

Cancel Your Order before Shipping.

Once your package has been shipped out, we can’t help you to cancel your order, and we can just deal with your order according to our return and exchange policy, please refer to the return and exchange policy to know about specific information. 

Can I Change My Order After Payment?

If you want to change your order, please contact us within 24 hours from placing the order on our website, we will do our best to meet your requirements.

Why should I provide my phone number?

In order to you can successfully receive your package in time, please provide your right and detailed phone information, your phone information is primarily used for the following aspects: 
1) If your order has any problems, in order to deal with your order immediately, we will call you and know about your opinion for your order. 
2) If there is no your phone information, the express company can’t accept the package, because the shipping information is incomplete, so we can’t ship out your package without your phone information. 
3)  When the express company dispatches your package, they will contact you via the phone number that you provide us, so you can safely receive your package in time.  

how to track my order?

you will receive an email after purchase that has a link to your tracking info 
it takes a few days to be updated if you have questions please contact us